FAQ

🛁 Frequently Asked Questions – Surfy.Store

1. What is Surfy.Store all about?

Surfy.Store is your one-stop shop for luxury bath essentials and everyday shapewear that add comfort and style to your self-care routine. We curate trending and high-quality products via trusted suppliers like Roposo Clout.

2. Do you ship across India?

Yes, we deliver across India. Delivery timelines vary depending on the product and location but typically range between 5–10 business days.

3. How do I track my order?

Once your order is shipped, you’ll receive an email or SMS with a tracking link. You can monitor your shipment status anytime.

4. What is your return policy?

We accept returns only if the item is damaged, defective, or incorrect upon delivery. You must notify us within 48 hours of receiving the order.

No returns for personal hygiene items (e.g., loofahs, toothbrushes) unless faulty.

To initiate a return, please contact: support@surfy.store

 

5. Are all products original and quality-checked?

Yes. We source our products via Roposo Clout verified sellers and conduct quality checks before dispatch to ensure customer satisfaction.

6. Can I cancel my order after placing it?

Orders can be cancelled within 2 hours of placement by emailing us. After this window, we may not be able to stop shipment.

 

7. Do you offer Cash on Delivery (COD)?

Yes, COD is available on most orders. You’ll see the option at checkout if it’s eligible for your location.

8. How do I contact customer support?

You can reach our customer care team via:
📧 support@surfy.store
📞 Support hours: Mon–Sat, 10 AM to 6 PM

 

9. Is Surfy.Store a registered business?

Yes. Surfy.Store operates as a registered retail platform and follows all standard e-commerce regulations. The business and owner are not liable for product manufacturing defects as products are shipped directly from supplier warehouses.

10. Are your products returnable if I don’t like them?

Since most of our items are personal-use products, returns are not accepted for reasons of personal preference. Please read descriptions carefully before purchasing.